Priya DesaiAbout Pages Blocks
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We are reimagining how teams stay in sync across time zones
Riverglass pairs humane async rituals with crisp telemetry so distributed groups can plan, ship, and learn without losing the thread.
Why we exist
We started Riverglass after one too many launches where brilliant people chased different versions of the truth. Our mission is to give every contributor a shared pulse on priorities, risks, and customer signal.
We invest in opinionated defaults—clear decision logs, lightweight health metrics, and rituals that respect deep work—so leaders can steer without drowning in dashboards.
- Workflow events indexed per day
- 18.4M
- Median time to unblock a review
- 6h
- Organizations running hybrid rituals
- 2,180
What we optimize for
These principles show up in how we hire, how we ship, and how we support customers when things wobble.
We prefer crisp narratives over noisy charts. If a metric cannot explain the next action, we leave it on the cutting room floor.
We document decisions, share postmortems, and keep office hours so newcomers ramp without needing a secret decoder ring.
We revisit assumptions quarterly, run paired customer interviews, and celebrate well-reasoned pivots as much as polished launches.
Support engineers can pause roadmap work when a customer is stuck. We measure success by renewals and referrals, not vanity usage.
Teams end-to-end own reliability, pricing fit, and narrative. Escalations are rare because accountability is explicit from day one.
We batch meetings, default to async updates, and keep Fridays meeting-light so builders can finish what they start.
Chosen by teams who ship with intention
People behind the product
Operators, designers, and engineers who have lived through messy rollouts and want calmer ones for everyone else.
Priya Desai
Co-founder & Chief Product Officer
Noah Kim
Head of Customer Research
Elena Varga
Principal Engineer, Platform
Mateo Alvarez
Design Director
Imani Brooks
VP, Revenue Operations
Jonas Lind
Security & Compliance Lead
Amelia Chen
Engineering Manager, Insights
Samir Patel
Staff Writer, Editorial
Notes from the field
Practical essays on rituals, measurement, and the craft of calm collaboration.
Priya Desai
Noah KimRunning customer councils without turning them into sales pitches
Elena VargaSLOs that product managers actually read each Monday
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We are a small crew obsessed with dependable checkout for growing brands
Parcelloom began as a weekend project inside a fulfillment warehouse. Today we help independent retailers orchestrate carts, carriers, and post-purchase messaging without hiring a platoon of integrators.
Shipped the first merchant console
Ten beta shops tracked inventory drift in real time. We learned that the fastest wins came from transparent webhooks—not slick dashboards.
Raised a modest seed to harden reliability
We invested in multi-region queues, replayable events, and humane on-call rotations so Black Friday felt boring instead of heroic.
Opened the partner API with signed tutorials
Agencies could white-label flows in days. We dogfooded every endpoint with our own storefront generator to keep docs honest.
Global payouts left beta
Merchants in twelve currencies can settle weekly with localized tax summaries. Compliance became a product surface, not a PDF maze.
Stores that switched tell calmer war stories
We spotlight operators who rebuilt trust with shoppers after rocky migrations. Their feedback steers what we automate next.
How we work together
We are distributed across four hubs with a bias for written decisions. Everyone ships to production in their first month—guided, but not babysat.
Twice a year we close the roadmap for a “listener week” where engineers and designers join support rotations. It keeps empathy high and surprises low.
Impact we measure in merchant outcomes
We would rather celebrate fewer refunds and faster fulfillment than vanity signup charts.
312k
Active buyers checking out each week
Median session length stays flat because flows stay fast, not sticky on purpose.
$4.1B
Gross merchandise value processed annually
Weighted toward mid-market catalogs with complex bundles and negotiated pricing rules.
18.2M
Carrier events normalized last quarter
Every scan becomes a shopper-friendly update without merchants editing templates by hand.
We are hiring humans who like boring weekends
If you enjoy crisp runbooks, blameless retros, and shipping incremental value, you will fit right in. We compensate fairly, publish our leveling guide, and default to remote.
Open roles
- Description
- Lead narrative work across checkout, post-purchase, and merchant analytics. Partner closely with research and brand writers.
- Salary
- $148,000 – $178,000 USD
- Location
- Remote (Americas)
- Description
- Own ingestion pipelines for carrier feeds. Optimize for correctness first, then latency. Mentor two mid-level engineers.
- Salary
- $185,000 – $210,000 USD
- Location
- Remote (global overlap with CET)
- Role
- Developer advocate
- Description
- Produce SDK examples, office hours, and conference talks. Background in commerce APIs is a plus, curiosity is mandatory.
- Salary
- $130,000 – $155,000 USD
- Location
- Hybrid in Toronto
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We champion makers who treat craft as a civic good
Lumen Foundry is a nonprofit studio residency pairing filmmakers, illustrators, and engineers to ship public-interest stories with modern tooling.
We underwrite twelve-month residencies so artists can iterate without pitching sponsors every quarter. Fellows keep IP while we help with distribution, legal guardrails, and accessibility reviews.
Our fiscal host model means donations flow through transparent ledgers. Patrons see exactly which cohorts received stipends, travel grants, and captioning budgets.
- Studio founded
- 2014
- Core collaborators
- 48
- Monthly open studio guests
- 1.2k
- Paid directly to fellows
- $9.4M
Principles we rehearse in critique
Short enough to memorize, concrete enough to argue in production meetings.
We prototype narratives with community partners before touching growth tactics. Reach is a consequence of trust, not the goal.
Every residency ends with a public kit: fonts, color systems, and component snippets released under permissive licenses.
Mentors rotate each season. We document what failed so the next cohort does not repeat expensive detours.
No weekend deploys. We batch showcases so crews can recover between intense exhibition builds.
Residents and stewards
A cross-disciplinary bench spanning documentary, speculative fiction, spatial sound, and humane data viz.
Sora Okonkwo
Director, Civic Futures Lab
Helena Morais
Lead Illustrator
Theo Bergström
Composer & Sound Design
Jules Park
Editorial Director
Rina Adebayo
Engineering Lead, Tools
Marin Dubois
Accessibility Producer
Bring your next impossible brief
We review fellowship applications each spring. Studios and municipalities can also co-commission a cohort focused on a single geography or theme.